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Description de l’hôtel
Popularite
Tripadvisor
9/10
23461
Booking
8,4/10
531
Expedia
8,8/10
1213
Principaux services
Vélo / VTT
Volley-ball
Minibar
Tout compris
Hôtels de plage
Coffre-fort
Boutique
Salle de petit-déjeuner
Fer et planche à repasser
Lit king-size
Terrasse
Animation
Local à vélos
Accès Internet
Lit double
Restaurant
Salle de loisirs
Plongée
Jardin
Service de chambre
Aquagym
Service de blanchisserie
Wi-Fi
Centre de remise en forme
Zone fumeur
Cuisine diététique
Ligne téléphonique directe
Kiosque à journaux
Climatisation dans les espaces communs
Salon de coiffure
Handball
Visa
Bureau de change
Chaises longues
Radio
Sèche-cheveux
Bain à remous
Chambres adaptées aux besoins des personnes à mobilité réduite
Théâtre / Salle de spectacle
Massages
Adapté pour handicapés
Hôtel d'affaires
Piscine extérieure
Aérobic
Cafetière / Théière
Squash
American Express
Salle de bain
Assistance médicale
Bar
Basket-ball
Salle de télévision
Ascenseur
Salle de réunion
Pour adultes exclusivement
Ping-pong
Couverture de réseau pour téléphones mobiles
Sauna
Réfrigérateur
Parking
Douche
MasterCard
* Certains services peuvent avoir un supplément de facturation
Commentaires des clients
8.8/10 Very good
Cleanliness9.4/10
Staff and Service9.2/10
Amenities8.8/10
Property conditions and facilities9.2/10
Jamie
This was our second stay at the Hilton in Playa Del Carmen. Have had a great experience both times. The service is fantastic and all of the food options are extremely good for an all-inclusive resort.
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12 de May de 2025
Aaron
Great service all around. Everyone was so friendly. Mario and his bartender pal at the lobby bar and Daniel at the private pool side service we're our stars! Everyone was so welcoming and friendly from the moment we stepped out of the shuttle. It is a beautiful property with lots to do and see. Next to a beautiful local area full of options. Great food, fun and very relaxing.
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12 de May de 2025
Maysam Fadel
We stayed for a week and it was an amazing experience! The staff are very friendly and welcoming and they do all they can to make the guests happy. The restaurants have great food and nice ambiance. The day and night activities are very diverse and you have something new every day so you don’t feel bored. Big shout out to Karol Arias who helped me in the dinner reservations and was very flexible with the changes I made during my stay. I would definitely come back to this resort ❤️
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11 de May de 2025
MISTY lynn
The staff was amazing!!! I cant say that enough. In a world that doesnt care about customer service anymore, the staff was OUTSTANDING!! The dining options were perfect. The entertainment was great! The grounds were well kept and beautiful.
Not so great things were...The room did have a wet mildew smell. The upcharge for everything added up quickly. The sales team for their playa collection should approach guests on their second or third day vs immediately after checkin. Guests are exhausted from traveling and just want to relax. Overall we loved it and cant wait to bring our friends and family back!
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10 de May de 2025
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Information about the area
Playa del Carmen, MexicoWith a stay at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive , you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. This all-inclusive property is 0.1 mi (0.2 km) from Playa del Carmen Main Beach and 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal.
Playa del Carmen was originally a small fishing village south of Cancun, but in the last years it has transformed into a bustling tourist resort. It is one of the most colorful and diverse towns on the Mayan Riviera. Playa del Carmen offers balmy tropical breezes, world class food, good night life, amazing ruins, endless beaches, incredible snorkeling, wonderful parks, friendly people and so much more. And it is as mellow or as wild as you'd like it to be. Playa del Carmen is a great base for exploring all of the interesting places on the Mayan Riviera and the Yucatan peninsula. The island Cozumel, which offers some of the best snorkeling and scuba diving in the world, it's just a short boat ride away. The site of Chichén Itzá is 3 hours away, but it's definitely worth the trip! Although touristy Playa del Carmen is captivating and picturesque, full of small and charming Mexican shops and restaurants. This little city has so much to offer if you want it.
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What’s nearby
- Quinta Avenida - 0.2 km / 0.1 mi
- Quinta Alegría Shopping Mall - 0.2 km / 0.1 mi
- Mamitas Beach - 0.3 km / 0.2 mi
- Pier Navega - 0.3 km / 0.2 mi
- Playa del Carmen Main Beach - 0.4 km / 0.2 mi
- Calle Corazón - 0.5 km / 0.3 mi
Getting around
- (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 1.63 km
- playa del carmen, playa del carmen harbour, mx - 0.39 km
- playa del carmen, mayan train station playa del carmen, mx - 7.46 km
- cozumel, cozumel muelle fiscal, mx - 17.96 km
- (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 50.18 km
- (CZM) Cozumel, Cozumel Intl, MX - 19.07 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Family rooms
- Designated smoking area
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- Fire extinguishers
- 24-hour security
- Security alarm
- Smoke alarms
Activities
- Back massage
- Hammam
- Billiards
- Facial treatments
- Body wrap
- Spa facilities
- Sauna
- Live sport events (broadcast)
- Hair styling
- Golf course (within 3 km)
- Hair colouring
- Fitness centre
- Themed dinner nights
- Full body massage
- Body scrub
- Beachfront
- Beach
- Hot tub/Jacuzzi
- Steam room
- Head massage
- Spa lounge/relaxation area
- Bingo
- Beauty Services
- Tennis equipment
- Couples massage
- Hand massage
- Live music/performance
- Tennis court
- Fitness classes
- Aerobics
- Foot massage
- Hair cut
- Spa/wellness packages
- Pedicure
- Evening entertainment
- Entertainment staff
- Neck massage
- Body treatments
- Manicure
- Make up services
- Personal trainer
- Massage
- Yoga classes
- Hair treatments
- Spa and wellness centre
- Fitness
Services
- Barber/beauty shop
- ATM/cash machine on site
- Room service
- Ironing service
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Dry cleaning
- Tour desk
- Daily housekeeping
- Shared lounge/TV area
- Fax/photocopying
- 24-hour front desk
- Airport shuttle
- Currency exchange
- Laundry
- Business centre
Safety features
- First aid kit available
- Thermometers for guests provided by property
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Physical distancing rules followed
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Breakfast in the room
- Wine/champagne
- Coffee house on site
- Special diet menus (on request)
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Breakfast takeaway containers
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Garden
- Picnic area
- Terrace
- Sun terrace
- Outdoor pool (all year)
- Outdoor furniture
Parking
- Free parking
- Parking
- Private parking
- Accessible parking
- Parking on site
Pool and wellness
- Pool bar
- Pool with view
- Swimming Pool
- Swimming pool toys
- Swimming pool
- Sun loungers or beach chairs
- Shallow end
Reception services
- Invoice provided
Languages
- English
- Español
About the rooms
The accommodation has 521 rooms:
General
- Air conditioning
Accessibility
- Upper floors accessible by elevator
Bathroom
- Toilet paper
- Toilet
- Private bathroom
- Bath
Media & Technology
- Flat-screen TV
Physical distancing
- Single-room air conditioning for guest accommodation
Food & Drink
- Minibar
Cleanliness & disinfecting
- Hand sanitiser
Outdoors
- Private pool
- Terrace
- Balcony
View
- Sea view
- Garden view
- Pool view
- View
Living Area
- Dining area
*Some services may only be available in specific rooms or upon request.
About the pools
The accommodation has 1 pool:
Location
OutdoorCost
FreeRestaurants
Asiana
- Access for guests and visitors
- No reservation required
Rincon Mexicano
- Access for guests and visitors
- No reservation required
Kalamata
- Access for guests and visitors
- No reservation required
Maria Petrona
- Access for guests and visitors
- No reservation required
Chefs Plate
- Guests only
- Reservation required
Spice
- Access for guests and visitors
- No reservation required
Pelicanos
- Access for guests and visitors
- No reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
No reservation neededCost
- Free
Internet
Coverage
Available in public areasConnection type
Wi-FiPrice
- Free
About the meal plan
All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
Land activities
- Fitness facilities
- Tennis
- Volleyball
Entertainment
- Onsite entertainment and activities
- Onsite live performances
Not included
- Motorized water sports
- Tennis lessons
- Spa/beauty facilities and services
- Offsite tours
- Transportation to offsite activities
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Service animals are allowed Service animals are exempt from fees/restrictions Pets not allowedChildren
Children are not allowed.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Special check-in instructions
Front desk staff will greet guests on arrival at the property.Important information
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Onsite parties or group events are strictly prohibited
- This property uses a grey water recycling system and eco-friendly cleaning products
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.