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Hyatt Vivid Playa del Carmen
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About the hotel
Popularity
Tripadvisor
9/10
23461
Booking
8.4/10
541
Expedia
8.8/10
1213
Main services
Cycling / mountain biking
Volleyball
Minibar
All inclusive
Beach hotels
Safe
Shop
Breakfast room
Ironing set
King-size bed
Terrace
Animation
Bicycle storage
Internet access
Double bed
Restaurant
Games room
Diving
Garden
Room service
Aqua fit
Laundry service
Wi-fi
Fitness
Smoking area
Special dietary options
Direct dial telephone
Newspaper stand
Air conditioning in public areas
Hairdressing salon
Handball
Visa
Currency exchange facilities
Sun loungers
Radio
Hairdryer
Hot tub
Disability-friendly rooms
Theatre / auditorium
Massage
Adapted for disabled
Business hotel
Outdoor swimming pool
Aerobics
Tea and coffee making facilities
Squash
American Express
Bathroom
Medical service
Bar
Basketball
TV lounge
Lift access
Meeting room
Only Adults
Table tennis
Mobile phone coverage
Sauna
Fridge
Car park
Shower
MasterCard
* Some services may carry an extra charge.
Guest reviews
8.8/10 Very good
Cleanliness9.4/10
Staff and Service9.2/10
Amenities8.8/10
Property conditions and facilities9.2/10
Nitta
Came here with my significant other and it was an amazing time.
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22 de Mar de 2025
Stephen
Location was amazing. Beach super nice. Hotel in general was great. Definitely stay there again
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20 de Mar de 2025
Heather Lee
Great hospitality, very clean resort
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19 de Mar de 2025
diana
We thought there’s too many rules no food service at the pool no pool service at all. Dirty towels were left. Staff would walk by them and not take them away. Drinks were terrible very bad dining choices. All restaurants are located within the hotel. Only one is supposed to be waterfront, but has limited views.
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19 de Mar de 2025
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Information about the area
Playa del Carmen, MexicoPlaya del Carmen was originally a small fishing village south of Cancun, but in recent years it has transformed into a bustling tourist resort. It is one of the most colourful and diverse towns on the Mayan Riviera. Playa del Carmen offers balmy tropical breezes, world class food, good nightlife, amazing ruins, endless beaches, incredible snorkelling, wonderful parks, friendly people and so much more. And it is as mellow or as wild as you'd like it to be. Playa del Carmen is a great base for exploring all of the interesting places on the Mayan Riviera and the Yucatan peninsula. The island of Cozumel, which offers some of the best snorkelling and scuba diving in the world, is just a short boat ride away. The site of Chichén Itzá is 3 hours away, but it's definitely worth the trip! Although touristy, Playa del Carmen is captivating and picturesque, full of small and charming Mexican shops and restaurants. This little city has so much to offer if you want it.
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What’s nearby
- SAYAB Playa del Carmen Planetarium - 0.48 km
- Plaza Las Americas - 0.64 km
- Central Square - 0.7 km
- La Ceiba Park - 2.03 km
- City Center - 2.36 km
- Riviera Grand Casino - 2.37 km
Getting around
- (PCM) Playa del Carmen, Playa del Carmen Airport, MX - 1.63 km
- playa del carmen, playa del carmen harbour, mx - 0.39 km
- playa del carmen, mayan train station playa del carmen, mx - 7.46 km
- cozumel, cozumel muelle fiscal, mx - 17.96 km
- (CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 50.18 km
- (CZM) Cozumel, Cozumel Intl, MX - 19.07 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Family rooms
- Designated smoking area
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- Fire extinguishers
- 24-hour security
- Security alarm
- Smoke alarms
Activities
- Back massage
- Hammam
- Billiards
- Facial treatments
- Body wrap
- Spa facilities
- Sauna
- Live sport events (broadcast)
- Hair styling
- Golf course (within 3 km)
- Hair colouring
- Fitness centre
- Themed dinner nights
- Full body massage
- Body scrub
- Beachfront
- Beach
- Hot tub/Jacuzzi
- Steam room
- Head massage
- Spa lounge/relaxation area
- Bingo
- Beauty Services
- Tennis equipment
- Couples massage
- Hand massage
- Live music/performance
- Tennis court
- Fitness classes
- Aerobics
- Foot massage
- Hair cut
- Spa/wellness packages
- Pedicure
- Evening entertainment
- Entertainment staff
- Neck massage
- Body treatments
- Manicure
- Make up services
- Personal trainer
- Massage
- Yoga classes
- Hair treatments
- Spa and wellness centre
- Fitness
Services
- Barber/beauty shop
- ATM/cash machine on site
- Room service
- Ironing service
- Airport shuttle (additional charge)
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Dry cleaning
- Tour desk
- Daily housekeeping
- Shared lounge/TV area
- Fax/photocopying
- 24-hour front desk
- Airport shuttle
- Currency exchange
- Laundry
- Business centre
Safety features
- First aid kit available
- Thermometers for guests provided by property
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Physical distancing rules followed
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
- Breakfast in the room
- Wine/champagne
- Coffee house on site
- Special diet menus (on request)
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Breakfast takeaway containers
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Garden
- Picnic area
- Terrace
- Sun terrace
- Outdoor pool (all year)
- Outdoor furniture
Parking
- Free parking
- Parking
- Private parking
- Accessible parking
- Parking on site
Pool and wellness
- Pool bar
- Pool with view
- Swimming Pool
- Swimming pool toys
- Swimming pool
- Sun loungers or beach chairs
- Shallow end
Reception services
- Invoice provided
Languages
- English
- Español
About the rooms
The accommodation has 521 rooms:
General
- Air conditioning
Accessibility
- Upper floors accessible by elevator
Bathroom
- Toilet paper
- Toilet
- Private bathroom
- Bath
Media & Technology
- Flat-screen TV
Physical distancing
- Single-room air conditioning for guest accommodation
Food & Drink
- Minibar
Cleanliness & disinfecting
- Hand sanitiser
Outdoors
- Private pool
- Terrace
- Balcony
View
- Sea view
- Garden view
- Pool view
- View
Living Area
- Dining area
*Some services may only be available in specific rooms or upon request.
About the pools
The accommodation has 1 pool:
Location
OutdoorCost
FreeRestaurants
Asiana
- Access for guests and visitors
- No reservation required
Rincon Mexicano
- Access for guests and visitors
- No reservation required
Kalamata
- Access for guests and visitors
- No reservation required
Maria Petrona
- Access for guests and visitors
- No reservation required
Chefs Plate
- Guests only
- Reservation required
Spice
- Access for guests and visitors
- No reservation required
Pelicanos
- Access for guests and visitors
- No reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PrivateLocation
On-siteReservation
No reservation neededCost
- Free
Internet
Coverage
Available in public areasConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are not allowed.Children
Children are not allowed.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Important information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
-Please note children under the age of 18 cannot be accommodated at this property.
Please note that for reservations of 5 rooms or more, additional conditions may apply. Please contact the property.
For guests looking to use the hydrotherapy (wet areas) facilities only; at the Spazul will have a charge of USD $19.00 per person per day.
Our Hydrotherapy area includes the following services:Sauna,Steam Bath,Cold Plunge,Jacuzzi,Relaxing Areas and Snacks.
For guests who are buying any spa treatment, the hydrotherapy facilities and area are included in the treatment/spa service. So only for those who want to use only the hydrotherapy will have to pay the USD$19.00 dollars per person.
All our rates are in US dollars and include taxes, service charges and gratuities, except for Environmental Fee in Mexico (where applicable) payable by guest at the resort.